GoMotoMatic
Surface A: Booking Call
Surface B: In-Home Visit
Booking Call Classifier
Surface A: what GoMotoMatic captured from the call.
Roofing
Hvac
Plumbing
Persona
Active leak, books fast: Emergency high-intent caller with an active leak who wants someone out today and books.
Price shopper, won't book: Caller who only wants a phone price and refuses to schedule an inspection.
Storm and insurance lead: Storm damage caller mentioning an insurance claim and adjuster, books an inspection.
Researcher for spouse: Non-decision-maker gathering information for a spouse, will not commit to a visit.
Subcontractor solicitation: Vendor solicitation: a subcontractor offering crew labor, not a customer lead.
Transcript
CSR: Thanks for calling Summit Roofing, this is Maria. How can I help? Caller: Hi, yeah, I have water coming through my ceiling right now. There's a big stain spreading in the living room. CSR: Oh no, okay. Is it actively dripping at this moment? Caller: Yes, I have a bucket under it. It started during the storm last night and it's gotten worse. CSR: I'm sorry, that sounds stressful. Can I get your address so I can check we cover your area? Caller: 412 Brookline Avenue, here in town. CSR: Perfect, we service that area. Given the active leak we can get a crew out to tarp it today and inspect. Caller: Today would be amazing. How soon? CSR: I can have someone there between two and four this afternoon. Does that work? Caller: Yes, please, anything to stop more damage. CSR: Great, I'll book that now. Can I get a good phone number? Caller: 555 0148. CSR: You're all set for two to four today. We'll call when the tech is on the way. Caller: Thank you so much.
Direction
inbound
outbound
Duration (seconds)
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